Privacy Policy

1. Who We Are

Clawrity is a property legal services platform based in Bangalore, Karnataka, India. We provide property document verification, legal due diligence, title search, and related advisory services to individuals, investors, and businesses across India. Our registered contact details are:

• Business Name: Clawrity
• Email: clawrityofficial@gmail.com
• Phone / WhatsApp: +91 7019840033
• Location: Bangalore, Karnataka, India

2. Information We Collect

We collect the following categories of information when you use our website or services:

2.1 Information You Provide Directly

• Contact information: Name, email address, phone number, and city/location.
• Property details: Property address, survey number, type of property, and relevant details you share to initiate a verification request.
• Documents: Property documents such as sale deeds, title deeds, encumbrance certificates, and related legal papers that you share with us for verification purposes.
• Account information: Username, password (stored in encrypted form), and profile details if you register on our platform.
• Communications: Messages, queries, feedback, and correspondence you send us via contact forms, email, or WhatsApp.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs, browser type, operating system, and device information.
• IP address: Collected automatically when you visit our website; used for security and analytics purposes.
• Cookies and similar technologies: We use cookies to maintain sessions, remember preferences, and analyse website traffic. See Section 7 for details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as government databases (used solely for verifying property records), payment gateways, or referral partners, only to the extent necessary to deliver our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, process, and deliver property verification and legal due diligence services you have requested.
• To communicate with you regarding your service requests, updates, and enquiries.
• To verify your identity and authenticate your account.
• To process payments and maintain transaction records.
• To send you service-related notifications, reminders, and legal updates (you may opt out at any time).
• To improve our website, services, and user experience based on usage patterns.
• To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
• To detect, prevent, and address fraud, security issues, or misuse of our platform.

We do not use your personal information for any purpose beyond what is stated above without your prior consent.

4. Legal Basis for Processing Your Data

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data on the following grounds:

• Consent: When you submit a contact form, register an account, or share documents with us, you consent to us processing your data for the stated purpose.
• Contractual necessity: Processing is necessary to fulfil our service agreement with you, i.e., to carry out the property verification or due diligence you have engaged us for.
• Legal obligation: To comply with applicable laws, court orders, or regulatory requirements.
• Legitimate interest: For improving our services, maintaining security, and communicating relevant legal updates to clients.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Associated lawyers and legal professionals: Property documents and details may be shared with our empanelled advocates and legal experts solely to perform the verification service you have requested. All such parties are bound by professional confidentiality obligations.
• Service providers: We engage trusted third-party vendors for hosting, email delivery, payment processing, and analytics. These vendors are contractually obligated to process data only on our instructions and not for their own purposes.
• Government authorities: We may access or cross-reference public government records (sub-registrar records, RERA portal, land records) as part of our verification services.
• Legal requirements: We may disclose information when required by law, regulation, court order, or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or transfer of our business, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law:

• Client records and property documents: Retained for a minimum of 7 years from the date of service completion, in compliance with applicable Indian legal and professional requirements.
• Account data: Retained for the duration your account is active. Upon deletion of your account, personal data is erased within 30 days, except where retention is required by law.
• Communications and enquiries: Retained for 2 years from the date of last contact.
• Website analytics data: Retained in anonymised or aggregated form for up to 2 years.

7. Cookies and Tracking Technologies

Our website uses cookies, small text files stored on your device, to improve your browsing experience. The types of cookies we use are:

• Essential cookies: Necessary for the website to function (e.g., session management, login authentication). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). Data is collected in anonymised, aggregated form.
• Preference cookies: Remember your settings and preferences for a better experience on return visits.

You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features of our website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Encrypted storage of passwords and sensitive data.
• Restricted access to personal data, only authorised personnel and legal professionals directly involved in your case may access your documents.
• Regular security reviews and vulnerability assessments.

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights, we will notify you as required under applicable law.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to grievance redressal: You may raise a complaint with us regarding any privacy concern. We will respond within a reasonable time.
• Right to nominate: You may nominate another individual to exercise your data rights on your behalf in case of death or incapacity.

To exercise any of these rights, please contact us at clawrityofficial@gmail.com. We will respond within 30 days of receiving your request.

10. Third-Party Links

Our website may contain links to third-party websites such as government portals (RERA, Sub-Registrar office, MCA), payment gateways, or legal databases. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at children below the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it. If you believe your child has provided information to us, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:

• Email: clawrityofficial@gmail.com
• Phone / WhatsApp: +91 7019840033
• Address: Clawrity, Bangalore, Karnataka, India